Refund Policy

Last updated: July 2026

This Refund Policy applies to purchases of SIVA, SHARA, and MIRAY made directly through creatorkit.mashyo.com. It’s part of our Terms & Conditions — please read that too.

Purchases made through the Microsoft Store are refunded through Microsoft’s own process, not this one. If you bought an App from the Microsoft Store, please request your refund there.

Our Payment Provider

Purchases on this Site are processed by Paddle, our Merchant of Record. Paddle handles billing, receipts, and — where a refund is approved — the actual transaction back to your original payment method. The fastest way to check an order or start a refund is often directly through the receipt/confirmation email Paddle sent you.

14-Day Money-Back Guarantee

We want you to be confident in your purchase. If an App doesn’t work out for you, you can request a full refund within 14 days of your purchase date — no complicated hoops. Just tell us what went wrong so we can either help fix it, or process your refund if we can’t.

Before You Buy

Where a free trial is available (like SHARA’s 7-day trial), we’d encourage you to try an App first — it’s the same experience as the paid version, and it means far fewer surprises after checkout.

How to Request a Refund

Email support@creatorkit.mashyo.com with:

  • The email address used for your purchase
  • Your Paddle order/receipt number
  • A short note on what went wrong

We aim to respond within 2 business days. Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card provider.

A Few Reasonable Limits

To keep this guarantee sustainable and fair to everyone, we may decline or reduce a refund where:

  • The request comes in outside the 14-day window
  • We see a pattern suggesting a license is being used to “rent” an App for free (e.g. repeated purchase-and-refund cycles on the same account or device)
  • The purchase was made fraudulently or with a stolen payment method
  • The request relates to a Microsoft Store purchase (see above)

We’ll always explain our reasoning if we decline a request, and you’re welcome to ask us to reconsider.

Chargebacks

If you’re unsure about a charge, please contact us first — we’d much rather resolve it directly than have you file a chargeback with your bank, which can delay resolution and, under Paddle’s terms, may result in your access being suspended while it’s investigated.

Questions

Reach us any time at support@creatorkit.mashyo.com.